Squid Logo with Bouncing Bubbles

Digital Content Manager

Commonwealth Bank of Australia • Full-time • Sydney, New South Wales, Australia • 2w ago

Digital Content Manager - 12 month fixed term

You’re a datadriven, digital content and optimisation expert with a passion for delivering personalised and engaging website experiences.

See yourself in our team

The Digital Business Content & Experience Chapteris a hybrid team of content managers, ux writers, digital producers and journey optimisation specialists. We’re responsible for delivering market-leading digital experiences for our business customers across commbank.com.au and other key digital assets.

Do work that matters

To be successful in this role, you’llbring strong data and website content experience,thrive in a hybrid, collaborative team and bring a proactive and hands-on approach to your work.

On any given day, you will:

Interpret data, user research and SEO insights to make recommendations to enhance content structure, user journeys, and overall user experience.

Write and edit concise, customer-friendly content in line with our digital style guide.

Design and publish content following digital best practice and accessibility guidelinesin Adobe Experience Manager (AEM).

Define, monitor and measure key metrics and KPIs for continuous optimisation of our customer experiences.

Support the delivery of targeted content activities and digital A/B testing in Adobe Target.

Collaborate with stakeholders and project teams to lead the optimisationof the business banking website and content experience.

We’re interested in hearing from people with:

Strong attention to detail, problem-solving skills and the ability to recommend best practice solutions for digital experiences.

In-depth SEO, analytics, digital marketing and content writing/editorial experience.

Detailed working knowledge of AEM as well as the broader suite of Adobe products (Adobe Target, Adobe Analytics experience preferable).

Experience with conversion optimisation platforms (such as Pega, Adobe Target and Adobe Audience Manager) highly desired.

Strong stakeholder management, oral and written communication skills.

Experience working in an agile environment.

A positive andcollaborative mindset with the ability to build relationships and influence others.

A clear customer focus and passion for improving the financial wellbeing of our customers.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 26/04/2025