Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyse and solve complex problems in partnership with Store Leader.
Lead a team (including Managers), empowering each team member to learn, grow and achieve performance and developmental goals.
Assist with recruiting, training, developing and retaining a diverse, high-performing team.
Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
Drive business priorities and achieve store performance goals by establishing, planning and executing the operational strategy of assigned functional areas and the entire store.
Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Be a role model for inclusive leadership behaviours and build, develop and retain diverse teams.
Take action to create a safe, respectful and inclusive environment for all team members.
