About National Trust Queensland & Currumbin Wildlife Sanctuary

National Trust of Australia (Queensland) [NTAQ] is membership-based, environmental charity which offers people the opportunity to feel connected to significant places, collections, and stories. NTAQ manages a diverse portfolio of heritage properties, which includes one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.

About the Role

We are looking for a Loyalty Marketing and Partnerships Coordinator to support the growth and retention of NTAQ’s membership base. You will manage membership applications, renewals, enquiries, and oversee the maintenance and optimisation of the membership database. Working closely with the Marketing and Sales teams, you will help implement loyalty marketing initiatives and coordinate campaigns to increase member and external partner engagement and satisfaction, including but not limited to the NTAQ Team Member Benefits Program.

Key Responsibilities

Collaborate with teams to improve membership retention and grow the member base
Assist in organising promotional campaigns and email communications
Ensure that membership applications and renewals are accurately and efficiently processed
Provide excellent customer service to members and handle inquiries
Maintain and update the membership database with high attention to detail

About You

To be successful in this role, you will ideally have relevant experience in a similar role, eye for member partner benefit opportunities and possess exceptional communication skills, key skills we are looking for include:

A passion for fostering positive member partner relationships and contributing to a collaborative team
Previous experience in a member-based organisation
Strong administrative skills and attention to detail
Excellent written and verbal communication skills
A customer-first mindset with the ability to handle enquiries and issues
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant operating systems
The ability to manage multiple tasks in a fast-paced environment

What we can offer

Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State - we are also committed to ensuring our Team Members are protected, taken care of, and of course celebrated! We offer current and future team members:

Flexible work practices
Free on-site parking
Tertiary education partners for access to recognised qualifications
NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous team discounts
Currumbin Wildlife Sanctuary family & friends passes
Regular team events and team reward and recognition programs

National Trust of Australia

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Loyalty Marketing & Partnerships Coordinator