Tim McTigue

Skills

Technical Skills:
* Digital Transformation: Over 20 years of experience in digital and ICT transformation projects across various industries, including government enterprises, large corporates, not-for-profits, and tech startups.
* ICT Strategy: Expertise in developing and implementing ICT strategies to enhance operations and achieve efficiencies.
* Program Delivery: Proven track record in delivering complex digital projects, including website projects and digital applications.
* eCommerce: Experience in managing and delivering eCommerce solutions including Shopify, Sitecore, Wordpress and large integrations with Oracle, SAP.
* Usability and Design: Deep technical knowledge in usability, content production, design, ux, ui, brand and creative.
* Agile Delivery: Certified ScrumMaster (CSM) with 14 years of experience in Agile delivery and leading high-performing DevOps teams.
Functional Skills
* Integrated Marketing and Sales Leadership: Demonstrated expertise in leading cross-functional teams to develop and implement comprehensive marketing and sales strategies. Proven ability to drive customer engagement and enhance service experiences through data-driven decision-making and innovative solutions. Skilled in transforming service experiences across complex disciplines, including customer experience, brand management, digital marketing, communications, and sales operations.
* Business Improvement: Expertise in evaluating business processes, identifying opportunities for efficiency and cost savings, and implementing business improvement strategies.
Financial Management: Full accountability for financial controls, including investment analysis and ongoing financial reporting.
* Stakeholder Engagement: Proven ability to engage with internal and external stakeholders to maximize customer journey and ensure project success.

Executive Leadership Skills
* Graduate of the Australian Institute of Company Directors (GAICD).
* Leadership: Experience as Managing Director, leading organizations through digital transformation initiatives and coaching teams to achieve productivity benefits.
* Team Management: Extensive experience in managing and leading high-performing teams in both consulting and corporate settings.
* Strategic Planning: Ability to develop and implement strategic plans to achieve business objectives and drive organizational growth.
Soft Skills
* Communication: Strong communication skills, with the ability to articulate complex ideas and engage with stakeholders at all levels.
* Problem-Solving: Highly tuned to data and evidence-based decision-making, providing accurate and independent advice. Highly skilled at complex problem solving.
* Collaboration: Ability to work closely with all levels of the organization, from senior management to junior talent, to develop and implement strategies.

SaaS applications and custom stack development. Power user of ,any saas applicaitons and platform services.
* ERP Systems: Skilled in leading and building tech stacks, ERPs, and commerce platforms.
Productivity tools Microsoft Office 365, automation tools.
* Digital Experience Platforms (DxP): Expertise in developing and managing DxP software. Sitecore, Magento, eBay, Shopify, Wordpress.
* Agile and DevOps Tools: Proficient in using Agile and DevOps tools for project management and software development.
* Cyber Security Frameworks: Knowledgeable in Cyber Security frameworks such as ISO 27001 and NIST.
* Risk Management Tools: Experienced in using risk management tools and frameworks like ISO 31000.
* Project Management Tools: Familiar with various project management methodologies and tools, including Prince2 Agile and PMBOK, Atlassian Jira, Confluence, Service Management.

About

I've been in all aspects of digital marketing sales and service for over 20 years. My qualifications are extensive and include visual design front end development change management agile project management as a certified scrum master delivery lead and graduate company director (GAICD).
I help organizations improve their sales and service through improvements to their customer experience where technology is our leader or critical component of their of their business. I work with startups scaleups large corporates charities and governments.