DescriptionIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.
For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.
Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.
If we do our job well, we genuinely add to the prosperity of our country and its people.
How you’ll make an impact
This 2 year contract role is responsible for contributing to the definition and implementation of the North digital UX/UI strategy and development roadmap. In the role, you will be focused on sharing your UX/UI expertise and deep understanding of advisers, customers and their needs to design intuitive digital solutions and experiences so that advice can be delivered efficiently and financial advisers have the tools they need to effectively engage with their clients. You will work collaboratively with our Project, Operations, Technology, Distribution and Marketing and Adviser representative groups to carve out a digital platform and product solutions. You will have an intimate understanding of how to deliver, measure and report on customer and adviser needs and value.
You will be focused on learning our financial and digital products, deeply understanding our customers and their needs, and identifying digital product gaps and opportunities that will formulate the product strategy for your value stream. You will work collaboratively with our Operations, Technology, Distribution and Marketing and Adviser representative groups to design and test our digital product solutions. You will have an intimate understanding of how to deliver, measure and report on customer and adviser needs and value. You will have input into and help foster an Agile, data driven, customer centric culture.
- Providing input into our digital product strategy and cross functional delivery teams.
- Improving the overall user experience related to core North functionality and features
- Designing new and improving existing North product features.
- Contribute to the North UX/UI vision and strategy.
- Provide input into the development of the North Design System & Processes
- Play a key role in ensuring project stakeholders understand the key tasks required to deliver quality designs and outcomes.
- Ensure project plans have captured the required design tasks and assist with the completion of these tasks (as required)
- Contribute to the delivery of digital product initiatives from ideation, opportunity and risk assessments, product discovery, prioritisation, iterative delivery, launch and product optimisation
- Work hand-in-hand with the Digital Product team and provide guidance on UX/UI design principles and activities to deliver best-in-class products and online digital features
- Build close relationships with advisers and be the guiding ‘voice of the customer’ in all UX/UI related activities
- Illustrating design ideas through user storyboards, mock-ups, low-fidelity and high-fidelity interactive designs and prototypes around adviser and customer needs
- Work with distribution and marketing to support go-to-market activities for enhancements and product launches including adviser and client communications, webinars, public website and social media campaigns, collateral updates, media launches as required etc
- Leading, communicating, and influencing positive design outcomes with customers, advisers, and senior business stakeholders
- Educate cross-functional teams and ensure the North Design System & Processes are being followed
- Conducting user research to gain an understanding of their needs and behaviours and document requirements.
- Tracking and analysing user experience metrics and reports to continuously improve on the UX/UI of the North Digital Product Offer
- Contribute to the North UX/UI vision and strategy
What you will bring to the team
Ideally, you will bring the following experiences to this role:
- Experience operating in an Agile software development environment (2 - 3+ years)
- Experience in the Australian wealth management market (2-3+ years) across advice processes, products, platforms, superannuation, and retirement income products (preferred but not mandatory)
- Knowledge of IT architecture, including web development, in a financial services environment
- Web prototyping with Bootstrap, HTML and CSS (preferred but not mandatory)
- Responsive design (for web & profile)
- Proven experience with the use of design tools (such as Figma)
- Running workshops
- Creating user journey maps
- Storyboarding
- Visual wireframing & interactive prototyping
- Is comfortable working in a role that requires you to use both your UI and UX expertise (50/50)
- Someone who is obsessed with the customers and has a track record of addressing their needs through user-centric design and innovative use of technology
- Demonstrated experience using different UX research techniques
- Experience to work in a small (but growing) UX/UI team, and is excited about taking on the challenge to influence our design processes
- Proven ability to break down complex problems, deliver real-world business outcomes and handle changing priorities
- Proven ability to influence outcomes at all levels of the organisation
- Experience in creating and/or managing design systems in Figma
You’ll thrive here if…
If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.
Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.
If you’re someone that can hold their own, you’ll find AMP quite liberating.
Why we think you’ll love working at AMP
Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.
We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work.
In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work.
Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.
We believe in the power of inclusion and diversity
We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.
We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.
We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website> (insert link)
Ready to create your tomorrow?
If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.
Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
Looking forward to meeting you.
