Description
Reporting directly to the Cluster Director of Sales, The Hotel Sales Manager is responsible for implementing initiatives and leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives and personal sales goals. A key focus of the job is to call potential new accounts and re-solicit past business to achieve and/or exceed targeted business development activity in the MICE sector and develop new opportunity objectives. This position supports Marriott’s Sales & Marketing vision and drives customer loyalty and by delivering excellent customer service as the initial point of contact, with each customer interaction.
This is a cluster role and you will support both Melbourne Marriott Hotel Docklands & AC by Marriott Melbourne Southbank.
Position Summary:
- Build and maintain long-term relationships with existing and potential clients through regular communication and networking.
- Understand and actively utilize company marketing initiative/incentives to convert cold leads to warm leads.
- Effectively presents market hotel benefits and features based on customer needs.
- Utilizes negotiation skills and creative selling abilities to uncover new business.
- Utilize digital marketing channels, including social media, email marketing, and online advertising, to reach target audiences effectively.
- Develop and implement sales strategies to achieve property’s objectives whilst consistently analysing market information.
- Support the hotel’s service and relationship strategy, driving customer loyalty by engaging and connecting with new customers and inspiring guests through each customer experience.
- Support Director of Sales in preparation of regular reports on sales performance, including reporting on KPI target results, market trends, and competitor activities for management review.
- Develop and manage relationships with key stakeholders, both internal and external
- Attend a range of industry networking events and create memorable experiences for new customers on-property.
About You:
- You are a proactive individual who is results orientated.
- Excellent communication, negotiation, and presentation skills
- Ability to work autonomously
- Proficient in CRM software and Microsoft Office
- Ability to leverage business intelligence from Sales & Marketing Platforms and software data sources to generate leads.
- Hotel operational experience, or proven experience within a high performing sales department within the hotel and events sector.
- Experience in a similar managerial role
- Ability to engage with a range of businesses and a variety of professionals through building relationships and a network of trust
- Self-motivated, driven and energized in a fast-paced environment.
- Working knowledge of the key intermediaries in the MICE and Corporate sectors in international, interstate and local regions.
- Current working rights within Australia
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Highly lucrative performance-based incentive bonus paid quarterly
- Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
