Principal Data Analyst
Location – Haymarket, Gosford or Parramatta
About our team
Service NSW Digital is like nothing else in government. We are a diverse and vibrant team of talented Engineers, Designers and Product Managers, working together to develop impactful digital experiences that improve the lives of our 8+ million customers.
What we offer
Customers
Your main customers are those requesting data analysis, data reports, or data products – typically other SNSW Digital teams.
Expectations
Data analysts deliver actionable business intelligence: information that empowers others to make decisions and/or commission new work.
You are the engine that enables data-driven decision-making, which is itself the requirement for making customer-driven decisions
You explore data, then synthesize data into stories, inferences, and insights.
You use familiar quantitative/analytical methods (e.g., bar plots, line plots, frequency tables, summary statistics).
You are comfortable designing and building data visualizations (i.e., charts, figures, graphs), which are more valuable to your customers than tables and raw numbers.
You have good conceptual business understanding (i.e., the vision, mission, goals, and principles of your team, your portfolio, and the agency at large), generally closer to that of a product manager rather than what would be expected of a data scientist.
You’re focused on building analytics that advance your customers' needs, rather than showcasing the possibilities of cutting edge technologies and methodologies.
Your typical tools may include Microsoft Excel, SQL, or any major data visualization package (i.e., Tableau, Power BI, Looker)
Further details: Tools for analytics - Sensible Default
[Preferable] Languages: R and/or Python are advantages but not essential
[Preferable] Data warehouses: AWS Redshift, Databricks, and/or BigQuery are advantages but not essential
Responsibilities
Data analysts deliver actionable business intelligence (that is, information that empowers others to make decisions and/or commission new work).
First:
Then:
Gather the most appropriate data available.
Using appropriate analytical/statistical tools and methodologies, extract accurate information from data.
Present your results so that customers will understand the message rapidly, usually through visuals.
Where appropriate transform ad hoc requests into automated reports.
Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as . At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.
Salary Service NSW Grade 11/12, with the base salary for this role starting
at $157,569 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Lauren Johnson via lauren.johnson@customerservice.nsw.gov.au.
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Wednesday 30th April 2025 at 9:59am
To be considered, please apply online with your Resume
and a 2 - page Cover Letter outlining your suitability for the role.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact lauren.johnson@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
