Associate Director – Design
About the Team:
Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, the Digital Services division has successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.
We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve the people of NSW and better the community.
You will be joining our collaborative and driven team, who thrive in using modern technologies and platforms which are leading the way with Product Management, Extreme Programming (XP), and User-Centred Design to ensure the customer is at the core of everything we do.
About The role:
You will be responsible forleadingand maturing the design practice across the division, consisting of design practitioners embedded in cross-functional teams. You’ll work todefine and drive design strategy and practices that support the business objectives of the organisation, ensuring all people of NSW can find, access and use our products and services.
Alongside the Associate Directors of Product Management, Software Engineering, Architecture and Data, the Associate Director, Design reports to the Director of Digital Capability & Performance.
Your responsibilities will include:
Who w
On your first day, you’ll have:
Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as . At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.
Salary Service NSW Grade 11/12, with the base salary for this role starting
at $157,569 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Lauren Johnson via lauren.johnson@customerservice.nsw.gov.au.
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Tuesday 22nd April 2025 at 9:59am
To be considered, please submit your Resume and a 2 -
page Cover Letter outlining your suitability for the role.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact lauren.johnson@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
