Be part of something bigger. Decode the future.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that we can develop solutions that deliver enjoyable and sustainable living together.
For more than one hundred years now, we’ve been working at the forefront of shaping lives for the better, developing products that meet people’s demands in terms of taste, care, and well-being. But as consumer needs and wants to continue to evolve, we have even more work to do.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Join us in our exciting quest to build a future home!
All about the role:
We are searching for a talented Customer Service Specialist to ensure our company’s sales operations are timely, efficient, and cost-effective. You will assist in all Sales Operations duties including order management, stock allocation and transfer, analyzing inventory flow, and returns.
To succeed in this role, you should be professional, highly analytical, and possess excellent communication skills. The successful candidate should also have an in-depth knowledge of advanced mathematical and SAP SD & MM module.
What you’ll do:
- Address online and offline order delivery-related issues in a timely and effective manner.
- Manage product life cycle including new product introduction, transfer, change and delisting in SAP SD module. (Create and Maintain Material Master in SAP)
- Manage inventory level, plan & monitor the availability of products
- Develop and plan an effective stock allocation and transfer.
- Communicate forecast and inventory estimations to 3PL and internal stake holders.
- Understand product launch for sales operations and order management process
- Support management with risk assessments and mitigation activities.
- Propose and implement solutions to improve order management efficiency.
- Monitor and report on important changes in SAP sales operations and business strategies.
- Conduct monthly orders and returns analysis.
KPI :
- Outbound Goods & Transports
- Order EDI
- Monitor iDoc message
- Key Account Customers
- Supervise CS on all issues related to sales & trades
- Customer Complaints- Tracking & Monitoring for improvement
- Credit notes verification
Who you are:
- Bachelor’s degree in business, Industrial Management or Logistics, Supply Chain, or other relevant fields.
- A minimum of 10+ years’ experience in Customer Service or Supply Chain role in FMCG
- SAP&APO Transaction Knowledge, Excel and Power BI is a MUST
- Solid understanding of inventory management practices and procedures.
- Strong mathematical and statistical knowledge.
- Capability to multitask in a fast-paced environment.
- Good English in written and verbal communication skills
Core Competencies:
• International. You enjoy to work in a truly global environment and you like to deliver in cross-functional teams;
• Strategic. You have demonstrated strategic thinking, have strong analytical skills and ability to see the big picture;
• Business acumen. You have a proven track record of displaying strong business understanding and you are able to evaluate risks/opportunities making skilled business decisions;
• Team player. You have exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners;
• Good listener and communicator. You have great communication skills and you have the ability to convince, influence and motivate others in a complex matrix organization;
• Self-starter. You are keen for new experience, responsibility and accountability. You are self-driven, problem-solver with a proven track record of delivering great results;
• Agile. You like working in a fast moving environment, being open to new opportunities and evolving priorities and flexible in the way you deliver against strict deadlines and dealing with ambiguity. You manage every shifting priorities;
• Energy. You are passionate about what you do and able to transmit that energy to your team. Challenges are there to be overcome!
Where you'll be:
- You will be based in Bangkok office, Thailand.
Benefits Highlights:
- Flexibility of work hours with hybrid work arrangement
- Discounts on Electrolux products and services.
- Medical & Hospitalization coverage.
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Find out more:
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