Introduction

Want to know why it’s an exciting time to join Windermere? Firstly, there is no other organisation quite like us. Why do you ask? We are an independent community service organisation working across Victoria to help those who need it most. Our unique range of services include: Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Family Day Care, Out of School Hours Care, Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.

Our Marketing team is keen to find our next superstar Marketing & Consumer Insights Partner in a full time capacity. A hybrid role working 2 days in office (Narre Warren or Pakenham) and work from home. 9-day fortnight also available.

This is an exciting new role that will be joining our team as part of our new marketing strategy and team structure. We are seeking a highly analytical leader who will enjoy the exciting challenge of embedding a test and learn approach to our work and driving iterative improvements. Your experience in improving, automating and building new measurement and reporting processes will be critical in this role. You will be responsible for delivering insights and reports that drive improvement and innovation across Windermere. Your data driven insights will enable our team and Marketing & Consumer Champions to optimise our marketing efforts.

What is Marketing’s role at Windermere?

To elevate Windermere’s reputation and impact, growing meaningful connections, driving a consistent and exceptional experience for all stakeholders (consumers, referrers & partners).

We do this by…

Monitoring and interpreting external trends
Leading consumer and stakeholder feedback, analysis and insights
Enhancing brand awareness and understanding
Creating and executing strategic marketing and communication initiatives
Attracting and retaining Windermere consumers and supporters
Activating a meaningful connection with our stakeholders through high impact, timely and accessible communications

Description

Why work at Windermere?

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd! Windermere offers staff a wide range of unique benefits beyond the salary.

Flexible Ways of Working - home, in the office or combination of both
Above Award Personal Leave and 17.5% annual leave loading
Gifted days off (between Christmas and New Year)
Employee Referral Program - $500 per referral
Flexible Leave Scheme (50/52, 51/52)
Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
Structured performance and 1-on-1 development check-ins and secondment opportunities
Staff discount program for everyday items
Opportunities for professional development
Study Leave provisions
Rostered Days Off
9 Day Fortnight
Paid Parental Leave

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our staff survey from May 2024, 90% of respondents said they were "proud to work at Windermere" and 89.7% feel "we are committed to diversity, equity and inclusion".

Skills And Experiences

Now, let’s talk about this exciting opportunity!

As a skilled and experienced analytical leader you will thrive in automating manual data collection processes, unearthing data driven insights and reporting on actionable recommendations. You will engage key stakeholders across Windermere, becoming a strategic partner to:

Identify key assumptions and hypotheses we can test
Determine key metrics to measure
Conduct key market research and analysis
Automate marketing measurement and reporting
Embed a test and learn mindset in our work

This role will be crucial to the success of our Marketing Strategy and ensuring the marketing team meet the needs of the organisation.

Key Selection Criteria:

Minimum of 3-5 years’ marketing, systems, automation and/or analytics experience
Tertiary qualification (Bachelor or higher) in Marketing, Business, Commerce or similar
Working knowledge and demonstrated experience with marketing automation systems, CRMs (Salesforce preferably), website CMS platforms, social media platforms, analytics (Google Analytics & Power BI preferably) and reporting tools
Proven experience in implementing test and learn methodologies to enhance operational performance
Highly analytical mindset, able to interpret complex data and transform insights into actionable, growth-oriented strategies
Demonstrated ability to manage multiple projects with multiple deadlines and managing high level stakeholders
Ability to effectively communicate technical enhancements and actionable recommendations
Ability to work as part of a team at all levels of the organisation
Demonstrated ability to use analytical skills and deliver insights that drive improvement and innovation
Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
Current Victorian Drivers’ Licence
Willingness to undertake relevant pre-employment screening and checks, Police Check, Pre-Employment Medical and Working with Children's check
Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights

If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.

If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 8794 1311 or email opportunities@windermere.org.au

Windermere is committed to creating equitable environments for consumers and employees, this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.

Windermere Learning Management System

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Marketing & Consumer Insights Partner