Job Details

Job Title: Coordinator - Social Media and Digital

Employment Type: Non-Ongoing

Classification: Parliamentary Service Level 5

Closing Date: 11:30pm AEDT, 6 December 2024

Contact: Meagan Jones, 02 6277 2918, meagan.jones@aph.gov.au

The Opportunity

The Department of Parliamentary Services (DPS) is recruiting for suitable applicants to fill a part-time vacancy (three days per week) for a Coordinator – Social Media and Digital at the PSL 5 level for a period of 6 months to support digital content delivery for the Parliament Shop.

The role will be responsible for writing copy for the online shop product listings, product photography and filming video content, social media and assisting with implementing a marketing strategy.

The Parliament Shop and E-commerce section is part of the Parliamentary Engagement Branch, delivering the Parliament Shop business strategy and establishing a destination shop (onsite and online) to enhance the Australian Parliament’s status as a building and location of national significance. The branch’s business and cultural change strategies are underpinned by extraordinary customer service which will enhance the visitor experience, deepen community engagement, build understanding of the art and architecture, and support the work of the Australian Parliament. The section is committed to being a sustainable, efficient, and collaborative team that embraces innovation and change to deliver exceptional client focus.

The successful applicant will report to the Assistant Director, Digital Engagement & Operations. You will be an experienced in creating and delivering engaging content and writing for web and social media.

Who we are looking for

The ideal candidate will be experienced in the creation of digital content for an online shop, e-marketing (including e-newsletters) and social media platforms and have excellent verbal and written communication skills. A willingness to work in the shop as part of the retail team will be required on an ad-hoc basis.

The role requires you to support the strategic direction of the Parliament Shop business strategy by delivering quality digital content and efficient administrative support to promote the vision to nurture enduring confidence in, and appreciation for, Australia’s parliament and democracy.

If you believe that you are a good fit for DPS, are what we are looking for, and have the requisite skills, experience and aptitude to play a part in designing and delivering exceptional customer experiences, we would like to hear from you. The successful applicant will be required to obtain and maintain a Baseline security clearance.

At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.

Job Specific Requirements:

• A tertiary qualification in marketing, design or related discipline is highly desirable.
• The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.

Duty Statement

Classification: Parliamentary Service Level 5

Branch: Parliamentary Engagement Branch

Section: E-Commerce and Product Development

Immediate supervisor: Assistant Director, Digital Engagement & Operations

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 5 classification. The duties will include, but are not limited to, the following:

1. Plan and schedule digital marketing campaigns aligned with the Parliament Shop’s strategies to enhance audience engagement and growth

2. Develop engaging content for social media platforms through photography and video editing

3. Implement high-quality communication plans for both external and internal messaging in accordance with the Australian Government Style Manual and Parliament Shop strategies and style guides

4. Upload and publish content on the e-commerce website (Shopify), ensuring accurate tagging for internal searching, analytics and search engine optimisation

5. Update and maintain relevant standard operating procedures and manuals

6. Support the strategic direction of the Parliament Shop business strategy by delivering quality digital content and efficient administrative support to promote the vision to nurture enduring confidence in, and appreciation for, Australia’s parliament and democracy

7. Promote and maintain a safe healthy, respectful and collaborative environment that exhibits a professional level of conduct

Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.

How to apply

Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.

Our purpose and values

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

What we can offer

Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:

•   access to flexible work arrangements
•   ongoing opportunities to learn and develop new capabilities
• a competitive remuneration package
•   free secure underground parking
•   free gym membership and access to recreational facilities
•   on-site childcare, banking services, post office, value-for-money dining options and more.

Salary

Currently, the salary range for this position is $86,137 - $92,412 per annum.

Conditions of Employment

Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

• Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen.

• Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.

• Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.

Parliament of Australia

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