Food Safety and Quality Supervisor

Factor_ is a ready-to-eat meal delivery service that takes a whole new approach to fresh-prepared food. Weekly rotating menus are chef-prepared and approved by nutrition specialists making mealtime simple and stress-free, and providing convenience without having to compromise. Every Factor_ meal is made from scratch using only the freshest premium ingredients. Our Factor_ brand has teams across North-America and Europe and currently delivers to residents in North-America, Sweden, Denmark, the Netherlands and Belgium and we plan to expand to other European countries in the future. Factor_ is part of the HelloFresh Group which now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

JOB DESCRIPTION

Food Safety and Quality Supervisor

Shift: Sunday - Wednesday 4:30AM - 3:00PM

Factor_ a brand of HelloFresh is seeking a Food Safety and Quality Supervisor. The FSQA Supervisor for Manufacturing is responsible for all supporting food safety and quality assurance related Good Manufacturing Practices (GMPs) in adherence with regulatory and SQF standards. The position supervises and supports all hourly Team Members (TMs). This will include effectively helping to manage the Quality Assurance TMs whilst ensuring compliance to our manufacturing, food safety and quality standards, which includes approved processes, policies and procedures.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide employee training and instructions to provide advice on how to perform their task (FSQA checks, inspections, documentation, expectations, training)
Supports managing the department engaged in inspection and testing activities to ensure high productivity and high technical integrity.
Performing GMP audits.
Develop, motivate, engage, coach, and inspire a team of hourly associates, creating a positive team dynamic that encourages all employees to provide feedback and drive change from within.
Verify CCP checks are completed within the set frequencies and meet the HACCP plan’s critical limits. Any failed, missed, or cancelled check has proper supporting documentation for the non-compliant check.
Monitor the DigiSense temperature system and escalate any non-conformities for temperature abuse to mitigate food safety risk.
Verify truck inspections are completed in a timely manner and escalate any non-conformities for temperature abuse.
Document and submit the daily end of shift report via email.
Update quality numbers in the computer system; can use a computer and type/data entry using computer programs
Monitor and update your department’s staffing metrics and headcount
Coach and train hourly FSQA employees to follow company procedures and processes.
Evaluate team productivity and accomplishments.
Maintain accurate documentation regarding GMPs, HACCP, Holds, and any other FSQA requirements.
Provide and oversee inspection activity for products throughout the production cycle.
Overseeing established calibration and testing program.
Report food safety and quality problems to personnel with authority to initiate action.
Use structured problem solving and sound process design skills to improve operations as it relates to the product safety
Use effective project management and communication techniques to ensure successful change management
Carry out Supervisory responsibilities in accordance with the organization policies and procedures.
Any and all other functions as determined by management.

Competencies

Leadership: train and develop a large group of hourly employees
Performance Management: for assigned production lines.
Problem Solving/Analysis
Results Driven
Communication Proficiency: speak to employees with tact and diplomacy.
Time Management: tracking/monitoring production and maintaining productivity.
Technical Capacity: computer literacy to input information into the computer.
Learning Orientation: able to take direction and relay information to employees.
Successful completion of the Food Safety Manager certification course within year of employment.

Required Education and Experience

Associate degree or related leadership work experience.
At least 3 years of work experience in quality assurance should be combined with a demonstrated track-record of accomplishments as a FSQA leader, and with satisfying customers in technology-driven, developing companies.
Ready to eat (RTE) experience a plus
SQF practitioner and/or experience with SQF a plus
Food Safety Manager certification a plus
Must be able to read, write and speak English. Bilingual in Spanish is a plus

Competitive salary, 401k with company match that vest immediately upon participation, and company equity plan based on role
Generous PTO, including sabbatical, and parental leave of up to 16 weeks
Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
Tuition reimbursement for continuing education
Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
#Factor #JD1008

Illinois Pay Range

$60,000 — $75,000 USD

About HelloFresh Group

We believe in the power of shared meals to unite people from diverse backgrounds. Our commitment to workplace diversity is unwavering, fostering inclusion and belonging for everyone. This dedication extends to our partners and the communities we serve. We’re always evolving, actively listening, and learning to uphold these values. Our collaborative culture, driven by a diverse team, allows us to connect with customers and transform their feedback into tangible improvements, from innovative recipes to enhancing our delivery process.

At Factor_, diversity and inclusion are paramount. We’re an equal-opportunity employer, ensuring fairness regardless of race, gender, age, or other protected characteristics.

Factor_

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