Job Description Summary

A unique opportunity for a Field Service Engineer, Biosciences to join our team in Sydney and work with some of Australia's leading research institutes.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We are seeking an experienced Field Service Engineer, Life Sciences to join our team in Sydney, NSW.

Job Description Summary

Your primary objective is to deliver on-site support to our key customers across NSW, including leading research institutes, universities, and diagnostics pathology laboratories. This role encompasses the installation and commissioning of projects, fault diagnosis and repair, as well as general maintenance within our Diagnostics and Biosciences portfolio. Additionally, you will provide troubleshooting support via phone when applicable.

Responsibilities:

Effect instrument installations, commissioning and customer training on instrument maintenance
Perform remedial maintenance on a nominated range of equipment in a professional and customer-oriented manner
Maintain accurate service records through diligent and timely use of service reports and the customer database
Communicate with Account Managers, Technical Product Specialists and Sales Managers on potential sales opportunities
Effect tight control of the service parts movements and usage allocated to your responsibility
Assess and report on product performance, faults and make recommendations for improvement
Maintain a high level of product knowledge for all instruments. Participate and keep current with training on new instrument models
Provide customers with quotations for instrument repairs
Discuss service requirements with customers and look for opportunities to sell service contracts
Adhere to the requirements of the Quality Management System as maintained by BD Australia.
Participate in on-call roster.

Knowledge and Experience:

Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline mandatory. Bachelor of Engineering is highly regarded
A minimum of five years’ experience in Life Science, Diagnostic instrumentation or Flow Cytometery instrumentation service required
Experience in laboratory automation is highly advantageous
Work with precision and finesse as the equipment and tools used are high-spec
Good communication and interpersonal skills required and able to accommodate the requirement of frequent domestic and international travel
Understanding of diagnostic laboratory and research institute workflows a definite bonus
Component knowledge level of computer hardware and software familiarity and data management ability required
IT infrastructure, computer networking ability with proven experience mandatory
Ability to perform Applications & Operating Systems configurations, updates and upgrades.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

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Primary Work Location

AUS Sydney - North Ryde

Job Description Summary

Job Description

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Becton Dickinson Pty

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Field Service Engineer, Biosciences NSW